Sears. Life well spent

HA!

What a joke. I saw the Sears commercial tonight and about fell off of my chair.

It said: Sears. Life well spent.

Really. We've wasted 4 days of our life over the last 10 days. I don't see that as 'life well spent.' I see the stress and worry taking time off of my life.

We have been trying to get our fridge fixed since June 17th.

4 appointments later, just maybe today was the day.

Originally, the maintenance man was supposed to arrive between 8am and noon. Got pushed back. Never arrived until about 315pm. We were not about to lose this one so we cancelled everything on our plate today including a funeral we would have loved to attend, Mass and a few great festivals we've been looking forward to all summer.

The Sears man arrived and claimed to have fixed the problem.

No sooner had he pulled out of the drive-way did a line behind the fridge bust and there was a soothing water spraying out from two locations on the water line.

I could not believe my eyes. This was amazing!

We called immediately and the person on the other end of the phone did not sense the urgency accompanying the call. We told her we needed her to call him and turn him around. Well, he arrived about an hour later.

In the meantime, a few folks popped over after Mass to offer words of wisdom, try to shut the fridge water line off and finally just wrap some tape around the holes so the sun room did not get any more drenched!

Well Sears Maintenance man Michael Cox, a very nice man, seemed genuine in his concern and labor of love....but frankly, after what we've just been through for the last 2 weeks, I trust no one.

He appeared to have fixed the problem. Time will tell.

And really, that's all I can say for now, still awestruck and amazed at the ridiculous ordeal inflicted because one of the biggest companies in the world lacks efficiency and customer service and satisfaction.

Sears' appalling service

Late Tuesday evening we came home to a refrigerator who had 'relieved herself' all over the sun room floor.

Quizzical.

Frustrating.

But we have to deal with it.

We called Sears first thing Wednesday morning to schedule a service call since we have been exemplary customers with a service agreement for over 20 years.

We set up TWO service calls and Saturday, June 20, 2009 are still waiting for a service man to come out.

They've stiffed us twice.

In the meantime, our basement ceiling below the fridge is falling down and the walls and floor are drenched...cable wires are wet....

More than likely we will need a new fridge. That's fine. We are ok with that and looking around right now. But there's a bigger looming problem. Unfortunately, we will also have to get work done on the ceiling/floor and the basement walls...and any wires and lines that may have been damaged.

We are not taking this lightly.

The dozens of people we've had to deal with at Sears Roebuck and Company have been awful.

You can tell that companies are downsizing, can not handle their load anymore and are hiring the cheapest, most ignorant employees to represent them.

Unfortunately, yet another issue which I and I alone have to deal with. Mom can help to some extent but not really. This has been bumped up to high priority pushing back the other 512 items on my 'to do' list a little further behind.

Sears thinks they can push us around. They've got another thing coming.

They have not seen or heard the last of us. They have NO idea who they are dealing with....

You don't know what you have 'til it's gone

Time and time again I've realized the title of this entry: 'You don't know what you have 'til it's gone.'

Most of the time, for me at least, it applies to people--real live breathing human beings...or sets in at the close of a baseball season!

Harsh reality hit as the Sears man ripped out the console of our Treadmill.

Something just wasn't right with that piece of equipment that, believe it or not, has the power to save both Me and Mom.

It was almost impossible to turn on and once you got it on, it had a mind of its own and would take you on speeds you did not know you could go.

So our friendly Sears maintenance man came out to the house.

Apparently, all businesses are changing. This Sears man was a bit salty and not as in love with his job as we have seen him in years past.

He definitely saw the problem immediately. Sometimes you call for a service man, and once they arrive, the problem ceases to exist!

Well, he could not even turn on the Treadmill.

He contacted his office in hopes that they would send a new one out, seeing as how we have been paying on this service agreement for so long. He said, 'you have paid for this Treadmill time and time again being enrolled in your service agreement program.'

Not a chance. His supervisor told him to rip out the console, send it back, they would fix it, and they would send it back.

And neither of them has any idea how long the process will take.

If they would have left the console in, we could have at least 'chanced' getting on there and doing a few minutes before it revved up to 100 mph....but this way, it just sets there, DEAD.

Well, I sure hope Sears gets their butt in gear and sends along our 'haphazardly patched up' console, or I hate to say it, I could be just setting there, DEAD!