Sears' appalling service

Late Tuesday evening we came home to a refrigerator who had 'relieved herself' all over the sun room floor.

Quizzical.

Frustrating.

But we have to deal with it.

We called Sears first thing Wednesday morning to schedule a service call since we have been exemplary customers with a service agreement for over 20 years.

We set up TWO service calls and Saturday, June 20, 2009 are still waiting for a service man to come out.

They've stiffed us twice.

In the meantime, our basement ceiling below the fridge is falling down and the walls and floor are drenched...cable wires are wet....

More than likely we will need a new fridge. That's fine. We are ok with that and looking around right now. But there's a bigger looming problem. Unfortunately, we will also have to get work done on the ceiling/floor and the basement walls...and any wires and lines that may have been damaged.

We are not taking this lightly.

The dozens of people we've had to deal with at Sears Roebuck and Company have been awful.

You can tell that companies are downsizing, can not handle their load anymore and are hiring the cheapest, most ignorant employees to represent them.

Unfortunately, yet another issue which I and I alone have to deal with. Mom can help to some extent but not really. This has been bumped up to high priority pushing back the other 512 items on my 'to do' list a little further behind.

Sears thinks they can push us around. They've got another thing coming.

They have not seen or heard the last of us. They have NO idea who they are dealing with....