Sears. Life well spent

HA!

What a joke. I saw the Sears commercial tonight and about fell off of my chair.

It said: Sears. Life well spent.

Really. We've wasted 4 days of our life over the last 10 days. I don't see that as 'life well spent.' I see the stress and worry taking time off of my life.

We have been trying to get our fridge fixed since June 17th.

4 appointments later, just maybe today was the day.

Originally, the maintenance man was supposed to arrive between 8am and noon. Got pushed back. Never arrived until about 315pm. We were not about to lose this one so we cancelled everything on our plate today including a funeral we would have loved to attend, Mass and a few great festivals we've been looking forward to all summer.

The Sears man arrived and claimed to have fixed the problem.

No sooner had he pulled out of the drive-way did a line behind the fridge bust and there was a soothing water spraying out from two locations on the water line.

I could not believe my eyes. This was amazing!

We called immediately and the person on the other end of the phone did not sense the urgency accompanying the call. We told her we needed her to call him and turn him around. Well, he arrived about an hour later.

In the meantime, a few folks popped over after Mass to offer words of wisdom, try to shut the fridge water line off and finally just wrap some tape around the holes so the sun room did not get any more drenched!

Well Sears Maintenance man Michael Cox, a very nice man, seemed genuine in his concern and labor of love....but frankly, after what we've just been through for the last 2 weeks, I trust no one.

He appeared to have fixed the problem. Time will tell.

And really, that's all I can say for now, still awestruck and amazed at the ridiculous ordeal inflicted because one of the biggest companies in the world lacks efficiency and customer service and satisfaction.