OK, I'm not gonna get all crazy.
I'm not gonna go off on anyone.
I'm not gonna be negative or even complain.
I'm just telling a tale, a true tale at that, an UNBELIEVABLE true story as it unfolded before my eyes.
[Insert commentary here]
This saga of something that REALLY happened to me is a PERFECT example of why this world is so messed up. We don't communicate anymore. Texting, email, Twitter, Facebook does NOT count. Trust me, over the last 7 weeks alone, I've run across so many individuals and institutions who have lost the fine art of communicating. And what's even more exasperating is WHO is failing this quiz: businesses, banks, government agencies such as social security & pension, medical companies, insurance companies, cashiers, bankers, clerks and just normal folks.
[End of commentary]
I received a message on our answering machine from the office of one of Mom's Doctors. In fact, it was from the office of the main doctor who took care of Mom at the end of her life--her lung doctor.
Her lungs were fine when she went into Hillcrest Hospital (that was NOT the reason we rushed to the ER) but apparently laying in bed, not having anyone get you up or pay attention to you for the first 4 days Mom was there tends to cause pneumonia. Unfortunately, no matter how extensive the treatments, her lungs could not recover to beat the pneumonia or other ailments she picked up DURING her hospital stay.
She passed away.
Her lung doctor was the one who advised her along the way on her options, her treatments, her possible outcomes and was the one who ultimately took her off her oxygen, her meds, and just let her go.
So why in God's name is staff in her lung doctor's office calling our home and leaving messages that Mom has a doctor's appointment?
You are kidding me, right?
A cruel joke?
I am not confrontational and hate making waves. But I could not let this go. However, I did not make a big stink.
But deep down inside, I needed to call the office and let them know they really screwed up. They ALL need to communicate. They need to pay more attention to their patients. They need to think of their patients as people and not numbers.
She was shocked and extremely sorry. But you know, that's not enough. I'm sure this will happen time and time again as doctors today stack up their patients scheduling 4 at a time during the same time slot.
Ironically, Hillcrest Hospital has sent TWO surveys regarding Mom's stay. You can be sure I WILL be filling the survey out and sending it back. I WILL give them a piece of my mind in order to restore PEACE to MY mind!!
I WILL give them much advice including Don't send a survey to a dead person!!!! It WAS addressed to Mom.
Oh, this is not over....trust me. When it has to do with Mom, the love of my life, she will always get justice in the end.
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